Support

Help with Inme Grove, the meditation app for what happens after the bell.

Subscription and purchases

How do I cancel Premium?
On your iPhone open Settings → your name → Subscriptions → Inme Grove → Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app or your Inme Grove account does not cancel a subscription.

I bought Premium but the app still shows Free.
In the app go to Settings → Account → Restore Purchases. Make sure you are signed in to the same Inme Grove account and the same Apple ID that made the purchase.

How do I get a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com and choose the purchase.

What does Premium include?
A deeper reading that continues both lenses and connects to your own history, more artworks each month, Notes, unlimited daily reflections, and every new melody and sleep soundscape we add. You can also buy a single extra artwork without subscribing. See the Premium screen in the app for the current details and price.

Your account and data

I forgot my password.
On the sign-in screen tap Forgot password? and enter your email. The message comes from noreply@mail.inmegrove.com; if you don't see it, check your Junk or Spam folder.

How do I delete my data or my account?

• Settings → Privacy & Data → Delete All Data removes your sessions, reflections and artwork and resets your progress, but keeps your account.
• Settings → Delete Account permanently removes your profile, sessions, reflections, interpretations, artwork, profile picture and login. This cannot be undone.

Details of what is kept after deletion are in the Privacy Policy. You can also email us to exercise your data rights.

Using the app

What is an invite code?
A friend's invite code gives you a 14-day Premium trial, once per person. Enter it when you sign up, or later in Settings → Enter invite code. To share your own code, activate the Ambassador programme in Settings → Ambassador.

Where do my reflections and artworks go?
They are private to your account. Your reflection is written by an AI service, and artworks are generated from an abstract description of it; the Privacy Policy explains which providers process data and why.

The app says it couldn't reach the reflection service.
Nothing was saved. Check your connection and try again; your text stays in the box.